INDIMO Communities of Practice in Monghidoro, Antwerp, Galilée, Madrid, and Berlin: A Common Space for Co-designing Inclusive Digital Mobility Solutions

This paper demonstrates the co-creation process of digital mobility and delivery services applied in the Inclusive Digital Mobility Solutions (INDIMO) project mainly based on the local Communities of Practice (CoP) drawing on the knowledge and experience of their members to propose solutions adapted to their needs and interests. In the context of the INDIMO project, CoPs were established at five pilot locations and included users, mobility service providers, (digital) developers, user interface designers, and policymakers associated with each pilot. This chapter aims to report on the experience of the INDIMO project in employing the CoP as a tool to integrate the development of digital mobility and delivery services and the contribution and cooperation of different actors such as operators, developers, policymakers, and organizations representing the end-users. The creation of common spaces such as the INDIMO communities of practice was fundamental to enhance cooperation among different actors, co-design inclusive digital mobility solutions, and empower the participants in using the above-mentioned services. This chapter shows the development of the CoP process, the activities and challenges, and its role in making digital mobility services inclusive and universally usable.